Service Delivery Policy

JobGenie is a digital-only platform providing online job matching and application services. This Service Delivery Policy outlines how we deliver our digital services to you. All our services are delivered instantly through our web and mobile platforms. There are no physical products or shipments.

Instant Activation: • Subscription access is activated immediately upon successful payment • You receive a confirmation email within 1-2 minutes • You can start using all premium features right away • No waiting period or shipping time required Account Access: • Login credentials are sent to your registered email • Access to job listings is available 24/7 • All features are accessible through web and mobile apps • Instant notifications for new job matches

Documents and Certificates: • Digital documents are delivered instantly via email • Certificates are available in your account dashboard • Download links are provided immediately after completion • All files are in PDF format for easy access Resume and Profile Access: • Your profile is accessible immediately after creation • Resume updates are reflected instantly • Job recommendations are generated in real-time • Application history is always available Email Communications: • Service notifications are sent to your registered email • Job alerts are delivered based on your preferences • Important updates are sent within 24 hours • You can manage email preferences anytime

24/7 Availability: • Our platform is available 24 hours, 7 days a week • Job listings are updated daily with fresh opportunities • All services are accessible anytime from any device • No downtime windows or maintenance schedules announced in advance Scheduled Maintenance: • We perform maintenance to improve service quality • Maintenance notifications are sent 48 hours in advance • Maintenance windows are typically less than 1 hour • We compensate users if unplanned downtime exceeds 4 hours Access Methods: • Web access: jobgenie.com • Mobile app: Available on iOS and Android • Email notifications: Based on user preferences • Push notifications: When enabled on mobile

Daily Updates: • New job listings are added daily from multiple sources • Job scraping happens automatically throughout the day • Fresh opportunities are notified within hours of posting • Your recommendations are refreshed based on new jobs Data Synchronization: • Job data syncs across all devices instantly • Applied job status updates appear in real-time • Saved jobs are accessible everywhere you log in • Application history is always up-to-date Accuracy: • Jobs are verified for legitimacy and accuracy • Duplicate listings are filtered out • Job details are updated regularly • Expired or closed listings are removed promptly

Support Channels: • Email support: support@jobgenie.com • In-app chat support: Available in the platform • Help center: Self-service articles and FAQs • Phone support: Available during business hours Response Times: • Email responses within 24 business hours • Chat support during business hours (9 AM - 6 PM IST) • Urgent issues prioritized for faster resolution • Bug reports addressed within 48 hours Technical Issues: • If you experience access problems, contact support immediately • We provide troubleshooting assistance at no charge • Account recovery is handled promptly • Data recovery is attempted for account-related issues

Digital Service Refunds: • Subscription refunds available within 7 days of purchase • Full refund if service cannot be accessed due to technical issues • Prorated refunds for mid-cycle cancellations (after 7 days) • Refunds processed to original payment method within 5-10 business days Non-Refundable Items: • Used job application credits • Completed or partially used services • Subscription periods beyond 7-day money-back guarantee Refund Process: • Contact support with your refund request • Provide order details and reason for refund • Refund approved within 48 hours • Credit appears in your account within 5-10 business days

For service delivery questions: Email: support@jobgenie.com Phone: [Contact Number] Address: [Physical Address] Hours: Monday - Friday, 9 AM - 6 PM IST We will respond to all inquiries within 24 business hours.