Refund and Return Policy

JobGenie is committed to ensuring customer satisfaction with our services. This Refund and Return Policy outlines the terms under which you may request a refund or cancel a subscription to our services. Please read this policy carefully to understand your rights and obligations regarding refunds and returns.

Subscription Services: • We offer a 7-day money-back guarantee for new subscription purchases • Refund requests must be made within 7 days of purchase • Full refund of subscription fees will be issued if you are not satisfied with the service • After 7 days, subscriptions are non-refundable Refund Process: • Contact our support team with your refund request • Provide your order details and reason for refund • We will process the refund within 5-10 business days • Refunds will be credited to the original payment method

Access to Premium Content: • Premium features and digital services are non-refundable after purchase • If you experience technical issues preventing access, we will resolve the issue at no charge • If the issue cannot be resolved, you may request a refund Job Application Credits: • Application credits cannot be refunded once purchased • Unused credits expire after 12 months • Transferring credits to another account is not permitted

Prorated Refunds: • If you cancel mid-billing cycle, you may receive a prorated refund for unused services • The refund amount will be calculated based on the number of days remaining in your billing cycle • Administrative fees may apply Conditions: • Refunds are only issued for unused portions of paid services • If you have used the service for more than 50% of the billing period, no refund applies • Special promotional subscriptions may have different terms

The following items and services are non-refundable: • Used job application credits • Resume/CV screening services after delivery • One-time services or custom requests • Interview preparation sessions after completion • Promotional discounts applied • Subscription periods that have been partially used (beyond the 7-day guarantee) • Services cancelled by you outside the refund window • Purchases made in error after 7 days

Requesting a Refund: Step 1: Contact Support Email your refund request to: refunds@jobgenie.com Include your order ID, account email, and reason for refund request Step 2: Provide Information Provide any additional information requested by our support team Allow 2-3 business days for our team to review your request Step 3: Refund Processing Once approved, the refund will be processed to the original payment method Refunds typically appear within 5-10 business days depending on your bank Step 4: Confirmation You will receive a confirmation email when the refund has been processed

Cancelling Your Subscription: Auto-Renewal: • Subscriptions automatically renew unless cancelled • You must cancel before the renewal date to avoid being charged • Cancellation takes effect at the end of your current billing period How to Cancel: • Log into your account and go to Subscription Settings • Click "Cancel Subscription" • Confirm the cancellation • You will receive a confirmation email After Cancellation: • You will retain access until the end of your billing period • You will not be charged again • Your data will be retained for 30 days, then deleted

Disputing a Charge: If you believe a charge was made in error: 1. Contact us immediately at refunds@jobgenie.com 2. Provide proof of the unauthorized charge 3. We will investigate within 5 business days 4. Issue a refund if the charge is confirmed as unauthorized Chargebacks: • We strongly recommend contacting us before initiating a chargeback • Chargebacks may result in account suspension • If the chargeback is found to be in error, you will be responsible for chargeback fees • Repeated chargebacks may result in permanent account termination

Instead of a refund, you may choose to: • Transfer your subscription to a different plan • Extend your subscription period for the refund amount • Apply credits toward future purchases • Switch to a different service offering To request a service exchange, contact our support team with your preference.

Service Outages: • If JobGenie experiences extended service outages, we will provide credits or refunds • Outages must be beyond your control (not network/device issues) Technical Issues: • If technical issues prevent service access for 48+ hours, contact support • We will attempt to resolve the issue or issue a refund Special Circumstances: • JobGenie may make exceptions on a case-by-case basis • Contact our support team to discuss special circumstances • Approval is at the sole discretion of JobGenie

For refund requests or questions about this policy: Email: refunds@jobgenie.com Support: support@jobgenie.com Phone: [Contact Number] Address: [Physical Address] We will respond to your refund request within 2 business days.